This policy applies to the IAmOnStage PRO subscription purchased on iamonstage.app. Payments and refunds are handled by Paddle.com, our reseller and Merchant of Record (see the Terms of Sale).
Free trial
Your first subscription starts with 14 free days. If you cancel before the trial ends nothing is charged, so there is nothing to refund.
Full refund within 14 days
You can request a full refund of any charge (the first payment after the trial, a new subscription or a renewal, monthly or yearly) within 14 days of the charge date, without giving a reason.
How to request it
- reply to the Paddle receipt email for that charge, or
- write to hello@iamonstage.app from your account email address, stating the date of the charge.
The refund is issued by Paddle to the payment method used for the purchase. How long it takes to appear depends on your bank or card network.
What happens after a refund
A full refund ends the subscription: the PRO features are switched off immediately and there are no further charges. Your account and license key stay active on the FREE plan, and you can subscribe again whenever you like (without another free trial).
After 14 days
Once 14 days have passed since a charge, the current period is not refundable. You can still cancel at any time from your account page: you stay PRO until the end of the period already paid and no further renewals are charged.
Your consumer rights
If you are a consumer in the European Union or the United Kingdom, you have the right of withdrawal granted by law and by Paddle's terms: for a subscription with a free trial, the 14 days to withdraw start when the trial ends. This policy does not limit in any way the rights that the law of your country gives you.
Contact
MUDI S.r.l., Via Francesco Sforza 14, 20122 Milan (MI), Italy, hello@iamonstage.app.